Conflict Resolution, Team Building, Coaching, Listening & Negotiation for Construction
Duration: 6 hours (2 sessions 3hrs each)
Construction projects depend on strong collaboration between diverse teams working under pressure, tight schedules, and changing conditions. Conflict, miscommunication, and misaligned expectations can quickly affect productivity, safety, and morale if not handled effectively.
This practical workshop equips construction leaders with the interpersonal skills needed to manage conflict, build trust, coach team members, listen effectively, and negotiate project issues constructively. Participants will learn proven frameworks and apply them to realistic construction scenarios they face on projects and within their organizations.
Learning Outcomes:
- Recognize common sources of conflict in construction teams and projects
- Apply practical conflict-resolution approaches in workplace situations
- Use active listening to improve communication and trust
- How to provide effective feedback
- Conduct difficult conversations professionally and constructively
- Coach and mentor team members to improve performance and development
- Strengthen team dynamics and psychological safety
- Apply negotiation principles to project and team situations
- Integrate communication, coaching, and negotiation skills in real scenarios
Course Outline:
- Why Conflict Happens in Construction
- Conflict Styles & Personal Tendencies
- Active Listening & Communication Skills
- Difficult Conversations Framework
- Team Dynamics & Trust
- Coaching vs Managing vs Mentoring
- Practical Coaching Skills
- Negotiation Fundamentals for Project Leaders
- Integrating Skills: Real-World Scenarios
Who Should Attend:
- Project Managers
- Estimators
- Client Reps.
- Assistant Project Managers
- Site Superintendents
- Forepersons and Lead Hands
- Project Coordinators
- Trade Supervisors
- Construction Engineers
- Emerging Leaders and High-Potential Staff
- Consultants
- Anyone transitioning into a supervisory or leadership role
Gold seal credits: 2
Tom Stephenson is an award-winning professor and best-selling author. His diverse teaching disciplines include construction project management, business management, architecture, carpentry, and brick and stone masonry. As a dual-professional, Tom is called upon by industry leaders to translate knowledge, reinvigorate corporate culture, and inspire innovation in emerging and established companies across Canada.