Program Overview

Effective communication is critical to success in construction, impacting every job site and office interaction. This hands-on course equips construction professionals at all levels—from foremen and estimators to managers and sales professionals— with communication strategies tailored to the challenges commonly faced. Through interactive exercises and practical scenarios, participants will learn techniques to reduce misunderstandings, improve collaboration, and streamline workflow communication. Using the McQuaig Word Survey, participants will explore and adapt their unique communication styles to engage with internal and external stakeholders more effectively. These skills will foster greater team cohesion, boost productivity, and create a safer, more efficient work environment.

Who Should Attend?

This course is for construction industry professionals at any level—from foremen and estimators to general managers and more— anyone who wants to elevate their communication skills and enhance project success.

Learning Objectives - MORNING

• Exploring Self-Awareness and McQuaig
  • Understand the role of self-awareness in effective communication and relationships.
  • Explore the McQuaig assessment and assess your personal communication style.
  • Learn how to adapt your style to connect more effectively with a variety of personality styles.
• Mastering Core Communication Techniques in Construction
  • Use McQuaig profiles to identify strengths, growth areas, and strategies for adapting your style.
  • Enhance in-person communication by refining non-verbal cues, tone, and phrasing.
  • Build active listening skills to reduce costly miscommunications.
• Enhancing Written Communication for Construction
  • Develop concise, structured approaches to written communication for clarity and impact.
  • Practice crafting straightforward requests, instructions, and updates to keep all stakeholders and team members aligned.

Learning Objectives - AFTERNOON

• Increasing Influence and Delegation for Efficiency
  • Frame requests and instructions to emphasize benefits and secure buy-in.
  • Address concerns and reframe objections, creating cooperation even in difficult situations.
  • Practice delegation in a variety of circumstances, ensuring team members understand both the tasks and their significance.
• Leveraging Your Communication Skills in a Variety of Situations
  • Practice leveraging your communication and influence skills to resolve disputes over timelines, resources, and project scope while building strong, positive relationships.
  • Use McQuaig profile insights to adapt your approach, reduce tension and increase cooperation with stakeholders such as, team members, contractors, and clients.

This course is Gold Seal accredited, 2 credits.